Refund & Returns Policy

Last updated: October 2026

At Zanya Medispa & Aesthetics, your satisfaction is important to us. Please read this policy carefully before making a purchase or booking a treatment.

1. Skincare & Lifestyle Products

We accept returns on unopened, unused products in their original packaging within 7 days of receipt. To initiate a return, please contact us at online@zanya.co.za with your order number and reason for return.

• Opened or used products cannot be returned for hygiene reasons
• Return shipping costs are the responsibility of the customer unless the item is defective or incorrect
• Refunds will be processed within 5–10 business days to the original payment method once the return is received and inspected

2. Treatments & Services

Due to the nature of aesthetic and medical treatments:

• Treatment packages and prepaid sessions are non-refundable once commenced
• Unused sessions in a package may be transferred to another person or exchanged for treatments of equal value, subject to approval
• Gift vouchers are non-refundable but are transferable

3. Appointment Cancellations

• Cancellations made more than 24 hours before your appointment: no charge
• Cancellations made less than 24 hours before your appointment: a cancellation fee of 50% of the treatment value may apply
• No-shows will be charged the full treatment amount

4. Defective or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of receipt at online@zanya.co.za. We will arrange a replacement or full refund at no cost to you.

5. Contact Us

For all refund and return queries:
Email: online@zanya.co.za
Phone: 066 120 2313
Address: 204 Beyers Naudé Dr, Risidale, Randburg, 2195