Refund policy

Treatments

A treatment that has been performed cannot be refunded. If you are unhappy with a treatment, please tell us within 48 hours so we can assess your skin and put it right.

Prepaid packages and vouchers are valid for one year and are not refundable for cash. Unused sessions in a package may be transferred to another person with our agreement.

Retail products

You may return an unopened, unused product in its original sealed packaging within 7 days of delivery for a refund or exchange, in line with the Consumer Protection Act. Opened skincare cannot be returned for hygiene reasons unless it is faulty. Faulty products are replaced or refunded within 6 months of purchase.

To arrange a return, message us on WhatsApp on 066 120 2313 or email us with your order number.